1. Information We Collect

Depending on how you interact with the 33 Lab website and Services, we may collect different types of information. In some cases, you may choose not to provide certain information; however, if you do not provide information that is necessary for a particular feature or service, that feature or service may not function properly.

• Contact information: For example, your name, email address, telephone number, company name, job title, or any other information you voluntarily provide in enquiry or contact forms so that we can respond to your enquiry or provide related Services.
• Usage data: For example, the pages you visit, the time you spend on each page, click records, browser type and version, device information, operating system, referrer URL, and other technical information that help us understand how our website is used.
• Cookies and similar technologies: We and our third-party service providers may use cookies or similar technologies to remember your preferences, improve user experience, and perform website analytics. You can manage or refuse cookies through your browser settings, but doing so may affect the availability or functionality of certain features.
• Communication records: Including email communications between you and us, the content of your enquiries, our responses, and related documents, so that we can follow up on requests and improve the quality of our Services.

2. How We Use Your Information

We use the information we collect only for purposes that are necessary for operating our business and providing the Services, and only where we have a valid legal basis under applicable data protection laws. These purposes include, but are not limited to, the following:

• Responding to your enquiries, providing customer support, and following up on any communications between you and us.
• Providing, operating, and maintaining our website and related Services.
• Analysing how the website is used, in order to improve our design, content, and user experience.
• Monitoring and helping to prevent potential system errors, misuse, or unauthorised use, in order to protect the security and integrity of the website.
• Sending you administrative messages related to the Services, such as service updates, important notices, or policy change notifications.
• Sending you information or marketing communications about 33 Lab Services where we have your prior consent, where required by law. You may opt out of such communications at any time.
• Complying with legal, regulatory, or contractual obligations, or responding to lawful requests from government authorities or regulators.

3. Data Security and Retention

We implement reasonable and appropriate technical and organisational measures designed to protect your personal data against unauthorised access, use, disclosure, alteration, or accidental loss. However, transmission over the internet and electronic storage methods are not completely secure, and we cannot guarantee absolute security of your information.

In general, we will retain your personal data only for as long as necessary to achieve the purposes described in this Policy, or for as long as required or permitted by applicable laws and regulations. When the data is no longer needed for the relevant purposes, we will delete it or anonymise it within a reasonable period, unless we are legally required to retain it for a longer period.

4. Third-Party Services

To provide and improve our website and Services, we may engage third-party service providers, such as website analytics providers, cloud hosting providers, email service providers, or other technical support platforms. These third parties may process your personal data on our behalf within the scope reasonably necessary to provide their services.

We aim to work with service providers that implement appropriate data protection standards and, where required by law, we enter into data processing or similar agreements with them. While we take steps to safeguard your information when it is shared with third parties, those third parties may also handle data in accordance with their own privacy notices. We recommend that you review the applicable terms and privacy policies of any relevant third-party services you use in connection with our Services.

5. Your Rights

Depending on your location and the applicable data protection laws, you may have certain rights in relation to your personal data. These may include the right to:

• Access: Ask whether we hold personal data about you and, if so, request a copy of such data.
• Rectification: Request that we correct personal data that you believe is inaccurate or incomplete.
• Erasure or restriction: In certain circumstances, request that we delete your personal data or restrict how we process it, to the extent permitted or required by law.
• Objection and withdrawal of consent: Where we process your personal data based on your consent or on certain legitimate interests, you may object to our processing within the scope permitted by law, or withdraw your consent at any time. This will not affect the lawfulness of processing carried out before you withdraw your consent.

If you wish to exercise any of the rights described above, or if you have any questions about this Privacy Policy, please contact us using the details in the “Contact Us” section below. We will respond within a reasonable time, but we may first need to request sufficient information from you to verify your identity and to protect your privacy and security.

6. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our Services, our business practices, or applicable laws and regulations. The updated version will be published on this website and indicate the date on which it became effective. We encourage you to review this page periodically to stay informed about how we handle and protect your personal data. Your continued use of the website or Services after the effective date of any changes will constitute your acknowledgement of the updated Privacy Policy and, where permitted by applicable law, your agreement to those changes.

7. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our handling of personal data, please contact us. We will make reasonable and practicable efforts to respond and follow up.

33 Lab
Email: privacy@33-lab.com
(Please include “Privacy Enquiry” in the email subject line so that we can process your request more efficiently.)